In an industrial setting, the Field Service Installation Technician, under the direction of the Service Department Manager, uses experience to overcome obstacles encountered when installing equipment, software and hardware to include, testing, training, and troubleshooting to ensure customer satisfaction. Must be able to travel at a moments notice, be able to multi-task several projects within the same time period and manage given resources to complete each project with excellent results. Must be able to read blueprints and schematics. Must have aptitude for troubleshooting industrial electrical components. Must be able to work in varying conditions including elevated heights up to 45 feet with use of various man lifts. Must be able to work with customers and contract workers in a congenial manner. Excellent interpersonal and communication skills are a must.
Education and Experience
Minimum of a High School diploma or equivalent, prefer an Associates Degree with emphasis on manufacturing technology or a closely related field is desired with hands on experience in installing, troubleshooting, and configuring battery handling and food processing equipment and associated hardware and software applications. Bilingual in English and Spanish preferred but not required. Knowledge of personal computer systems desired.
- Consults with Engineering, Manufacturing and Sales to identify current customer systems, operating procedures.
- Installs components, associated hardware and possibly software to include wiring, touch screens, hubs, and wireless systems according to specifications given.
- Labels assets, builds appropriate files, and completes field service reports on a timely basis.
- Maintains accurate travel records and completes travel expense reports on a regular basis.
- Provides technical support for users including training, installation and troubleshooting for both hardware and software.
- Hours per day – 8:00am to 5:00pm Monday through Friday, and as required to get the job completed.
- Extensive travel to US and International customers, usually 3-5 days but extended travel might be required.
- Work performed while
- Sitting – 30%
- Standing/walking – 55%
- Kneeling, Bending, Stooping, Pushing, Pulling – 10%
- Climbing on ladders, platforms, man lifts – 5%
- Carrying distance – 15 – 25 feet
- Environment – Manufacturing plant where temperatures range from 25 – 110+ degrees with fumes, dust, humidity, noise